Case studymaintained
ShellMate
A PowerShell-based workstation onboarding toolkit that standardizes and automates repetitive device provisioning tasks for MSP technicians.
OutcomeShellMate evolved from a personal workflow improvement into the standard workstation onboarding tool used by the technician team. Since April 2025, it has been used in more than 700 device configurations and counting, replacing a collection of repetitive manual setup tasks with a consistent, guided workflow.
Based on estimated manual execution times for the tasks ShellMate automates, each deployment avoids approximately 60–75 minutes of active technician work. Across the more than 700 device configurations completed so far, that represents an estimated 700–875 technician hours redirected away from repetitive setup work, with the total continuing to grow as ShellMate remains in use.
Beyond the time savings, ShellMate standardized how workstations are prepared across the team, reduced opportunities for configuration steps to be missed, and made the onboarding process easier to execute consistently across technicians.